Privacy Policy
lutharenqiva Financial Planning Services
Last updated: March 15, 2025
1. Information We Collect
At lutharenqiva, we collect various types of information to provide you with comprehensive financial planning services. This includes personal identification details such as your name, email address, phone number, and postal address when you register for our services or contact us through our website.
We also gather financial information necessary for planning purposes, including income details, investment preferences, risk tolerance assessments, and financial goals. This information is collected directly from you through our online forms, consultations, and secure client portals.
We never collect sensitive financial data like bank account numbers or credit card details through unsecured channels. All financial information is gathered through encrypted, secure connections.
- Contact information for service delivery and communication
- Financial planning data to create personalised strategies
- Website usage analytics to improve our digital experience
- Communication preferences and service feedback
- Professional background information for suitable advice matching
2. How We Use Your Information
Your personal information serves specific purposes within our financial planning services. We use your contact details to schedule consultations, send important updates about your financial plans, and provide ongoing support throughout your planning journey.
Financial information helps us create tailored strategies that align with your goals and circumstances. Our certified financial planners analyse this data to recommend suitable investment approaches, retirement planning options, and risk management strategies.
| Purpose | Legal Basis | Data Types Used |
|---|---|---|
| Service delivery | Contract performance | Contact and financial data |
| Communication | Legitimate interest | Contact preferences |
| Website improvement | Legitimate interest | Usage analytics |
| Legal compliance | Legal obligation | Identity verification |
3. Data Sharing and Third Parties
lutharenqiva maintains strict control over your personal information. We don't sell, rent, or trade your data to marketing companies or unrelated third parties. However, we do work with carefully selected service providers who help us deliver our financial planning services effectively.
These partnerships include secure cloud storage providers for document management, communication platforms for client interactions, and regulatory compliance services required by UK financial regulations. Each third-party provider signs comprehensive data protection agreements that match our privacy standards.
In some cases, we may need to share information with regulatory bodies or legal authorities when required by law. This typically involves compliance with Financial Conduct Authority requirements or responses to legitimate legal requests.
4. Your Privacy Rights
Under UK data protection law, you have significant control over your personal information. These rights ensure you can manage how lutharenqiva handles your data and maintain transparency about our processing activities.
Access Your Data
Request a copy of all personal information we hold about you, including how it's being used and who has access to it.
Rectification
Correct any inaccurate or incomplete information in your records to ensure our advice remains relevant and appropriate.
Data Portability
Receive your data in a structured format that can be transferred to another service provider if you choose to switch.
Erasure
Request deletion of your personal data when it's no longer necessary for our services or legal obligations.
To exercise these rights, contact our Data Protection Officer using the details provided below. We'll respond to your request within one month, though complex requests might take slightly longer with appropriate notification.
5. Data Security and Protection
We've implemented multiple layers of security to protect your sensitive financial information. Our systems use industry-standard encryption for data transmission and storage, ensuring that information remains secure both in transit and at rest on our servers.
Access to client data is strictly limited to authorised staff members who need this information to provide your services. Our team receives regular training on data protection principles and secure handling procedures. We also conduct regular security audits and vulnerability assessments to identify and address potential risks.
All client communications are encrypted using TLS 1.3 protocols, and our document storage systems employ AES-256 encryption standards used by major financial institutions.
6. Data Retention Periods
Different types of information are kept for varying periods based on legal requirements and business needs. Our retention schedule balances regulatory compliance with your privacy interests.
Client Records - 7 Years
Financial planning documents, advice records, and client correspondence are retained for seven years after our relationship ends, as required by FCA regulations.
Marketing Data - 3 Years
Contact preferences and marketing interactions are kept for three years or until you withdraw consent, whichever comes first.
Website Analytics - 2 Years
Anonymous usage data and website performance metrics are retained for two years to help improve our digital services.
Identity Verification - 5 Years
Documents used for identity verification are kept for five years after account closure to meet anti-money laundering requirements.
When retention periods expire, we securely delete or anonymise your information using certified data destruction methods. Some aggregated, non-identifiable data may be kept longer for statistical analysis and service improvement purposes.
7. International Data Transfers
While lutharenqiva primarily operates within the UK, some of our technology providers may process data in other countries. When international transfers occur, we ensure appropriate safeguards protect your information according to UK data protection standards.
We only work with providers in countries that have received adequacy decisions from the UK government or those who have implemented additional protective measures like Standard Contractual Clauses. These arrangements ensure your data receives equivalent protection regardless of location.
8. Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics about site usage. Essential cookies are necessary for basic website functionality, while analytics cookies help us understand how visitors interact with our content.
You can control cookie preferences through your browser settings, though disabling certain cookies might affect website functionality. We don't use cookies for advertising purposes or share cookie data with advertising networks.
9. Changes to This Policy
This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through email notifications to active clients and prominent website notices.
We encourage you to review this policy occasionally to stay informed about how we protect your privacy. The "last updated" date at the top of this document indicates when the most recent changes were made.
Privacy Questions and Contact Information
Data Protection Officer: privacy@lutharenqiva.com
Address: 370 Sutton Common Rd, Sutton SM3 9PL, United Kingdom
Phone: +441618385767
General Enquiries: info@lutharenqiva.com